1. What payment methods do you accept?
We accept all major credit/debit cards, bank transfers, and cash on delivery (COD) across Pakistan. COD is available only within select cities.
2. Do you charge for shipping?
Yes, shipping fees vary by product type and delivery location. We offer free shipping on select items and promotional periods. You’ll see the final shipping cost at checkout.
3. How long will delivery take?
Delivery time depends on your city. Generally, orders are delivered within 3–7 business days. Remote areas may take longer.
4. What is your 7‑day return policy?
You may return a product within 7 days of delivery if it’s defective, damaged, or not as described, and still in its original condition, packaging, and with a receipt.
5. Which items are not returnable?
Items not eligible for return include opened components (CPU, RAM, SSD, GPU, motherboards), used peripherals, ink/toner, software licenses, opened mobile accessories, and custom PC builds. Items damaged after 24 hours are also excluded en.wikipedia.orgen.wikipedia.org.
6. How long does a refund take?
Refunds are processed within 5–10 business days after we receive and inspect the returned item. You can choose a replacement, store credit, or refund to your original payment method .
7. What should I do if I receive a wrong or damaged item?
Notify us within 24 hours of delivery via phone or email with photos of the issue. We will arrange a free replacement or full refund, including return shipping.
8. Can I cancel my order?
Yes, orders can be canceled before they are shipped. Once dispatched, cancellations aren’t possible, but you can return the item under the return policy.
9. How can I track my order?
Once your order is dispatched, we’ll send you a tracking number via SMS or email. Use it on our site or the courier’s portal to monitor delivery status.
10. What about warranty and after-sales support?
Products from Dell, HP, Lenovo, and other brands carry their official manufacturer warranty. For support, please contact our team or visit the brand’s authorized service centers.
